Safety, Terms & Conditions
Lighthorse Adventures Glenorchy,
Kia ora - Welcome to Lighthorse Adventures. Please read through the following in relation to your ride.
Our horse treks carry a degree of risk; you need to be aware that we cannot absolutely guarantee your safety.
Lighthorse Adventures operates in a wilderness environment and works closely with animals, these both present hazards, including, but not limited to:
- Falling from a horse
- Injuries resulting directly from horses and other animals
- Heavy rainfall
- Cold exposure
- Uneven terrain
- Slip, trips and falls
- Tree fall
- Sun exposure
The risk of falling from a horse is affected by lots of factors including weather conditions, natural animal behaviour, ground conditions and rider behaviour/ability. It is important that you understand the risks of participating in this activity. Please let our staff know of any concerns you may have.
Please be alert around the horses; only approach horses from the front or the sides - never from behind.
Please advise your guide of any medical conditions you have and/or any medication you are taking - some conditions may prevent you from participating. Please ensure that you are carrying any important medication with you. Being under the influence of drugs or alcohol is a safety hazard. Please tell us of any prescribed medicines you are taking which may affect your balance.
The helmets provided must be worn at all times. If your guide deems your footwear unsuitable you must wear a pair of our riding boots. Small cameras may be carried while riding, but larger bulkier items (backpacks, large cameras, etc) are not allowed - please adhere to the advice of your guide.
For safety reasons:
If you are pregnant you are not permitted to ride.
If you have back issues that may be triggered by riding , you are not permitted to ride.
For the health and wellbeing of our horses we have a strict rider weight limit of 105kg. Please note this and provide accurate weight when booking. We reserve the right to weigh all customers on the day of the ride and if they exceed the rider weight limit they will not be permitted to ride and a full charge will apply. For anything outside of these weight limits custom arrangements must be made prior to booking.
For your safety you are required to pay careful attention, listen to and follow instructions of your guides at all times.
Guides reserve the right to shorten, change or cancel trips for customers whose fitness or ability is not appropriate to the trip on which they are booked. If you are unable to complete the trek once the trip has departed, you will not be entitled to a refund.
We accept no responsibility for any personal belongings that are taken on treks or left at our office.
Booking Terms and Conditions:
All bookings are subject to weather and safety calls. If we can run the trek and the client chooses not to ride, there will be no refund, if we cancel the ride and cannot provide the client with an alternative, we will issue a refund. Customer cancellations must be made with a minimum of 24 hours notice prior to the day of your booked ride to qualify for a booking re-schedule or refund. Cancellations and booking changes made after 30 days, but prior to 24 hours will incur a 10% of the total booking fee, cancellations made within 24 hours of the day of your booked ride are non-refundable.